Submit your comments and feedback! Thank you!
Customer:
Email Add:
Address:
Telephone No:
Fax No:


The purpose of this questionaire is to get a feedback from all our customers and gain an understanding of each customers perception of coollink so as to help improve the quality of our services.

Please give us five minutes of your time. Thank you!


Please mark the appropriate box for you response.

1. How did you first hear of Coollink?
By CoolFM
By Newspaper Advert
By Word of mouth
Others:

2. How long have you been using Coollink internet access?
12 months
6 months
3 months

3. How would you rate the service?
Satisfactory
Fair
Unsatisfactory

4. How would you rate our customer service?
Satisfactory
Fair
Unsatisfactory

5. How would you rate our technical support?
Satisfactory
Fair
Unsatisfactory

6. How would you rate our dialup connection?
Satisfactory
Fair
Unsatisfactory

7. Will you renew your subscription with Coollink when it expires?
Yes        No

8. If No, why?


9. Do you use any other internet service provider apart from Coollink?

Yes         No

10. If Yes, why?


11. If Yes, how does the ISP service compare with Coollink?


12. What problem do you encounter when you use the Coollink DialUp Service?

13. What advise or comment would you like to give Coollink so that we can be more efficient and effective in our services?