What is Broadband?
Broadband is the next generation of Internet access, offering high speed Internet access that is permanently connected and allows both Internet and telephone calls to take place simultaneously on the same land line.
How do I sign up and what is the order process

How do I sign up and what is the order process
You can sign up online by calling the Coollink Marketing Office line on 2623051 - 54; twenty four hours a day. Once your installation is complete you will be able to begin using the Coollink service. This should take no more than 48 hours from payment and contract signature.

What do I get when I sign-up?
In order to receive the Internet Broadband service you will need specific Broadband hardware which is included in the supplied Coollink Package. The Coollink Package includes the following items:

• An Antenna and Broadband Modem Combo
• Armored Data cable to connect to your computer
• RJ45 cable to connect to your LAN
• CD Installation Software
• Set-up instructions

What do I need in order to be able to use Broadband?  

• Pentium II 600 MHz Minimum
• 64MB RAM
• Adequate Power Protection (Surge Suppressor)*
• Uninterrupted Power Supply (UPS) 600VA Minimum *
• Four-speed CD-ROM player
• Video card/display 800 x 600, 256 colours
• 250MB free on your computers hard drive
• Windows 98, 98SE, ME, 2000 Professional or XP

How do I install my Broadband?  
After you have registered, Coollink will install, configure and activate Coollink Fixed Wireless Broadband on your premises. This can take up to 3 working days. Please bear in mind that the foregoing is provided assuming that your property is in line of sight of the nearest Coollink Broadband Transmitter. If it is not, you may require additional elevation for the FWB equipment. If you do not have line of sight at all, Coollink may not be able to serve your location. NOTE: IF YOU DO NOT HAVE ADEQUATE POWER PROTECTION SYSTEM AND UNINTERRUPTED POWER SUPPLY, COOLLINK WILL NOT INSTALL THE EQUIPMENT IN YOUR PREMISES.

How and when will I be billed for Coollink Broadband?
All charges for Coollink Fixed Wireless Broadband are charged depending on your chosen subscription method. All payments are to be made in advance of usage on the anniversary of the last subscription payment made.

Do I have to pay for telephone charges with Coollink Fixed Wireless Broadband?  
With the Coollink FWB, there is absolutely no need for a telephone.

Can I suspend the service if I go away on holiday or will I still be charged the monthly access charge?
The minimum term for Coollink Fixed Wireless Broadband is 1 month - it is not possible to suspend service within this time. However, subscribers on quarterly subscriptions may suspend the service on one months notice to Coollink.

What are the terms and conditions of Coollink Broadband?
The terms and conditions of Coollink Fixed Wireless Broadband are as contained in the contract.

What is the procedure if I want to move house?
If you are moving your Broadband service to another address you can submit your new details to us and we will ensure you are up and running as soon as possible.

Please note that if you are moving to an address outside the Coollink FWB coverage area, we may not be able to serve you further. However, if you are keeping within the Coollink FWB coverage area, a fresh installation fee applies for moving the service from one premise to another. This is to cover the cost incurred by Coollink of removing the FWB equipment service on the old address and re-providing it at the new one.

What is the procedure if I want to upgrade my Broadband account to a CIR account?
The Coollink CIR Bandwidth Service is another service entirely and would require a different contract. Please visit the Coollink office fro further discussions.

What happens to my Coollink dial-up account when I register for Coollink Broadband?
If you upgrade from a Coollink dial up subscription package such as Coollink Unlimited, your dial-up subscription will automatically be integrated into the new Broadband subscription. Your subscription balance will be prorated and deducted from the bandwidth access costs of the Broadband service.

Can I connect more than one computer to the Internet with Coollink Broadband?
The Coollink FWB service supports up to eight (8) computers on a Local Area Network (LAN). Some operating systems such as Windows XP allow multiple users to share a single Internet connection. Coollink does not provide technical assistance for networking your computers but does not prohibit connection sharing.

How can I contact Coollink if I continue having problems with my broadband service?
You can contact us by telephone, email or letter. Click here for our contact details.

How can I protect my computer from getting a virus? Has my computer been infected?
It is very important to have Anti-Virus software on your computer. If your computer contracts a virus this could lead to email problems, intermittent connection and an array of other problems. Sometimes it is not obvious that your computer is infected, instead you might think it's a problem with your Internet Service Provider. If you feel you might have a virus problem, go to www.coollink.us/support for basic troubleshooting and advice. If you would like to purchase Anti-Virus, Anti-Spam or Firewall software, ask your software vendor.